Terms & Conditions

Before submitting an order we recommend that you read and understand these terms and conditions, as you
will be requested to agree to these terms and conditions before ordering products from the site.
If you have any queries please do not hesitate to contact us either by phone or email:
Tel: (0191) 252 7624
email: websales@greatoutdoorssuperstore.co.uk

AGREEMENT
The advertising of Products on the Site constitutes an “invitation to treat”; and your Order for Products
constitutes a contractual offer.
No contract comes into force between you and us unless and until we accept your Order.
In order to enter into this Agreement with us, you will need to take the following steps:
1. You must add any the Products you wish to purchase to your shopping cart, and then proceed to the
checkout.
2. If you are a new customer, you must then create an account with us and log in; if you are an existing
customer, you must enter your login details.
3. Once you are logged in, you must select your preferred method of delivery and confirm your Order and your
consent to the terms of this Agreement.
4. We will then send you the First Acknowledgment; and
5. Once we have checked whether we are able to meet your Order, we will either send you the Second
Acknowledgement (at which point this Agreement will become a binding contract) or we will confirm by email
that we are unable to meet your Order.”
Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on
the Site from time to time, and we do not guarantee that the version you have agreed to will remain
accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your
records.
The only language in which we offer this Agreement is English.

ABOUT US
GREAT OUTDOORS SUPERSTORE LTD. Our registered office and our principal trading address:
67 Park Lane, Shiremoor, Newcastle Upon Tyne, Tyne And Wear, NE27 0TQ
Telephone: 0191 252 7624
Web: http://www.greatoutdoorssuperstore.co.uk

ORDER PROCESS
An order confirmation email is sent to confirm receipt of your order. This email is a confirmation of the goods
ordered but does not constitute order acceptance or confirmation by Great Outdoors Superstore. Payment is
taken from your card at the time that we receive your order. If we are unable to supply the ordered goods you
will be contacted as soon as possible and you will receive a full refund of the price paid for the goods.
Acceptance of your order and completion of the contract between you and Great Outdoors Superstore will take
place on dispatch to you of the goods ordered unless we have notified you that we do not accept your order or
you have cancelled it.

PRICES
Whilst we try to ensure that all prices on the website are accurate, errors may occur. Where we discover an error
in the price of the goods ordered we will inform you as soon as possible and give you the option to either reconfirm
your order at the correct price or cancel the order. If we are unable to contact you we will treat the order
as cancelled. Prices quoted throughout our online store include standard UK VAT where appropriate. We
reserve the right to change our prices at any time.

DELIVERY
Our aim (but not guarantee) is to dispatch goods within 24 hours of order and your delivery will typically be
received within 2-4 days (Monday to Friday) when using our standard delivery option, although this may take up to 15 days.
Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 24 working hours in our working days (Monday to Friday). Under the unforeseen circumstance that the item you have ordered has been available to buy through the website but is not in stock, please allow us 1 to 2 working days for re-stocking the item in your order. In this instance your order will not be dispatched within 24 hours. If your order cannot be dispatched within 3 working days, we will contact you via email providing an explanation and an estimated delivery date.
Delays may be experienced during certain times of the year and if this is the case we will contact you as
soon as possible. Deliveries to remote areas of the country may take longer to deliver than the times specified
above. Your goods will be delivered using either Royal Mail or a specialist carrier. Some deliveries will need a
signature on receipt and if there is no one present to receive the delivery a card will be left. You may specify an
alternative delivery address at the time of placing the order if you choose.

CREDIT/DEBIT CARD PAYMENT
When placing an order, the address given must be the same as that registered with your credit card company.
To process your order more efficiently, we also request a land line telephone number (not a mobile) to be used in
case of query. We accept payment by Visa, Mastercard, Maestro and Delta by secure server.

WARRANTIES (NT)
We warrant to you that any Product you purchase through the Site will be of satisfactory quality.
Your warrant to us that: you have full authority, power and capacity to enter into this Agreement and that all
necessary actions have been taken to enable you to lawfully enter into this Agreement; you are legally capable
of entering into binding contracts; the information provided in the Order is accurate; and you will be able to
accept delivery of the Products as contemplated in this Agreement.
Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all
warranties with respect to the Products, whether express or implied.

CONSUMER RIGHTS (NT)
You may cancel this Agreement at any time within 7 working days after the day you received the Products
(subject to the limitations set out below).
If you cancel this Agreement on this basis, you must inform us in writing and return the Products to us
immediately, in the same condition in which you received them. Products returned by you within the 7 working
day period referred to above will be refunded in full (including the cost of sending the Products to you). However,
you will be responsible for paying the cost of returning the Product to us.
If you cancel this Agreement on this basis and you do not return to the Products to us, we may recover the
Products and charge you for the costs we incur in doing so. Similarly, if you return the Products at our expense,
we may pass that expense on to you.

RETURNS
Unsuitable or defective items may be returned for a refund providing they are received back at our
logistics centre within 30 days of the original delivery date in brand new, unused condition, in the original
packaging and accompanied by a completed returns form. We recommend that all returned items are sent
using an insured delivery service for your own protection. We will refund reasonable carriage costs incurred by
returning defective items only, but we expect you to choose a cost-effective method of carriage in preference to
an expensive next-day service. Defective products will be replaced without a further delivery charge. We regret that we cannot
accept returns of videos, DVDs, books and computer software unless they are found to be defective. The
address for any returns is:
Returns Department: Great Outdoors Superstore, Park Lane, Shiremoor, Tyne and Wear, NE27 0TN

WEBSITE IMAGES
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot
guarantee an exact colour match to the product as displayed on your screen. All images used on our website are supplied by the manufacturers and should be used for guidance, no responsibility can be taken for errors or inaccuracies.

PRODUCT SPECIFICATION
All product information and technical specifications contained in www.greatoutdoorssuperstore.co.co.uk are for
guidance only, no responsibility can be taken for errors or omissions.

PERSONAL DETAILS
We keep all personal and confidential information secure, it is not shared with or sold to any 3rd parties. The
information we ask for is only to verify credit card status and for the processing and dispatch of your order.
However, from time to time we would like to use your registration information to keep you up to date with our
offers and promotions via email.

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