How do gift vouchers work?
When you purchase s a gift voucher from our website, you need to submit the email address of the intended recipient of the gift voucher.
The recipient then receives an automatically generated email, which lets them know that they have a voucher to redeem on our website. If they're already registered, they can log in to their account to activate the voucher for use, and if not, they will need to register first using the email address that the voucher notification was sent to.
Once the voucher has been activated by the recipient, the amount of the voucher will be added to the customer's e-wallet which they can use against a purchase on our website. Please note that gift vouchers bought on our website can only be used for online purchases on our website.
Can the gift voucher I buy online be used in one of your physical stores?
No. The gift voucher you buy online can only be redeemed on our website. There is no way to use the voucher by visiting one of our stores in person. If you would like a store gift voucher, please visit one of our stores and you will be able to purchase one at the till. Please note that in-store gift vouchers can only be used in store and cannot be redeemed on the website.
Our Gift Vouchers are sent electronically on the date you specify to the email address given. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the gift voucher is your choice.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Great Outdoors Superstore. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance in your e-wallet account that you can use at a later date.