Contacting Great Outdoors Superstore couldn’t be easier. You can reach us in the following places:
03300 415448 choose option 2 for websales & option 3 for the store.
Contact Us page
Alternatively, you can visit our dedicated Contact Us page for more information.
We have two stores situated in the North East of England:
North Tyne Ind Est
Tel: 0191 252 7624
Monday - 10.00am-5.30pm
Tuesday - 10.00am-5.30pm
Wednesday - 10.00am-5.30pm
Thursday - 10.00am-5.30pm
Friday - 10.00am-5.30pm
Saturday - 10.00am-5.40pm
Sunday* - 10.30am-5.00pm
Bank Holidays - 10.00am-5.00pm
*Sundays open from 10.30am for a 30 minute pre-trade browse. Purchases cannot be made at the tills until 11.00 am.
89-98 Grainger Market
Newcastle upon Tyne
Tyne & Wear
Tel: 0191 261 8371
Monday - 10am-4.30pm
Tuesday - 10am-4.30pm
Thursday - 10am-4.30pm
Friday - 10am-4.30pm
Saturday - 10am-4.30pm
For all delivery and returns enquiries, please visit our dedicated Delivery and Returns page.
You can return an item you bought online to one of our stores; however, refunds will not be processed immediately. All online purchase refunds need to be processed through our web department and cannot be refunded through the store tills.
If you’d like to cancel an order you’ve placed, please contact us as soon as possible so we can issue you a full refund.
PLEASE NOTE we are unable to cancel any orders that have already entered processing or have been dispatched.
You can make purchases on our website using either a Credit/Debit card, PayPal, Klarna or Amazon Pay.
Unfortunately, gift vouchers bought in-store are not redeemable online, and gift vouchers bought online are not redeemable in-store. You can find out more about our gift vouchers here.
If ordering a gift, we are able to ship your item to a different address to your billing address. Gift wrapping is not included in our service.
If you would like to inquire about ordering an item that is currently out of stock, please contact us either by phone or by email, and we will contact the relevant supplier to see if we can order the item for you. If we are able to order the product, we will then advise you on the expected delivery date.
No. All of our in-store and online prices are available to everyone.