FAQ's

How can I contact Great Outdoors Superstore?

Contacting Great Outdoors Superstore couldn’t be easier. You can reach us in the following places:

• By Phone 

03300 415448 choose option 2 for websales & option 3 for the store.

• By Email:

websales@greatoutdoorssuperstore.co.uk

• Contact Us page

Alternatively, you can visit our dedicated Contact Us page for more information.

How can I visit Great Outdoors Superstore?

We have two stores situated in the North East of England:

Benton 

Unit 13

North Tyne Ind Est

Benton

North Tyneside

NE12 9SZ

Tel: 0191 252 7624

Opening Times:

Monday - 10.00am-5.30pm 

Tuesday - 10.00am-5.30pm 

Wednesday - 10.00am-5.30pm 

Thursday - 10.00am-5.30pm 

Friday - 10.00am-5.30pm 

Saturday - 10.00am-5.40pm 

Sunday* - 10.30am-5.00pm 

Bank Holidays - 10.00am-5.00pm  

*Sundays open from 10.30am for a 30 minute pre-trade browse. Purchases cannot be made at the tills until 11.00 am.

Newcastle

89-98 Grainger Market

Newcastle upon Tyne

Tyne & Wear

NE1 5QQ

Tel: 0191 261 8371

Monday - 10am-4.30pm 

Tuesday - 10am-4.30pm 

Wednesday -10am-4.00pm 

Thursday - 10am-4.30pm 

Friday - 10am-4.30pm 

Saturday - 10am-4.30pm 

What about delivery and returns?

For all delivery and returns enquiries, please visit our dedicated Delivery and Returns page. 

Can I return my online purchase in-store?

You can return an item you bought online to one of our stores; however, refunds will not be processed immediately. All online purchase refunds need to be processed through our web department and cannot be refunded through the store tills.

How do I cancel an order I’ve made?

If you’d like to cancel an order you’ve placed, please contact us as soon as possible so we can issue you a full refund. 

PLEASE NOTE we are unable to cancel any orders that have already entered processing or have been dispatched.

What payment methods can I use on your website?

You can make purchases on our website using either a Credit/Debit card, PayPal, Klarna or Amazon Pay.  

Can I use a gift voucher bought in-store on your website, and vice versa?

Unfortunately, gift vouchers bought in-store are not redeemable online, and gift vouchers bought online are not redeemable in-store. You can find out more about our gift vouchers here.

Can I order a product as a gift?

If ordering a gift, we are able to ship your item to a different address to your billing address. Gift wrapping is not included in our service.

Can I pre-order an out of stock item?

If you would like to inquire about ordering an item that is currently out of stock, please contact us either by phone or by email, and we will contact the relevant supplier to see if we can order the item for you. If we are able to order the product, we will then advise you on the expected delivery date.

Do I need to sign up to a discount card scheme to receive your discounted prices?

No. All of our in-store and online prices are available to everyone.